Ello Is a Wake-Up Call for Social Media Marketing

To understand upstart social network Ello, which burst into the spotlight this week — growing from just 90 members in August to a reported 30,000 new users per hour — let’s start with its manifesto:

Your social network is owned by advertisers.

Every post you share, every friend you make and every link you follow is tracked, recorded and converted into data. Advertisers buy your data so they can show you more ads. You are the product that’s bought and sold.

We believe there is a better way…We believe a social network can be a tool for empowerment. Not a tool to deceive, coerce and manipulate—but a place to connect, create and celebrate life.

Even if you’re cheering for this phenomenon as a social media user, the view from inside any business that relies on social media advertising may be less enthusiastic.

Businesses need to take Ello and its manifesto as a wake-up call to rethink the way they use social networks to reach customers. The intense interest and discussion engendered by this manifesto attests to the profound misgivings many of those customers now have about the networks that occupy a growing place our work, our relationships and our lives.

Those misgivings are evident in the sign-ups for networks like Ello and Diaspora; in the emergence of anonymous, private and non-persistent platforms like Secret and WhatsApp; and in the growing number of Internet users who report taking steps to obscure their digital footprint.

We have a long way to go before Ello and its ilk pose a significant threat to established players like Facebook and Twitter — if they ever get there. But companies still need to pay attention to the growing public discomfort with advertiser dominance and algorithm-driven user experiences. As Internet users are growing uncomfortable with the now-established model of “you get free social networking, we get your data and eyeballs,” businesses need to do more than tinker with their social media strategies: they need to rethink their core approach to social media itself.